How to Shop
Click on our ‘Products' menu to enter our secure shop. To make your shopping experience easy, we have grouped our products into specific categories. So whether you are shopping for the bride or groom, the mother of the bride or the couple you’ll be able to find what you need within minutes.
Pricing and Payment
All prices listed are in Australian dollars. GST is applied to Australian orders. Prices do not include postage and handling unless indicated. You can choose to pay via credit card (Visa, MasterCard or American Express) or direct deposit. Items will be dispatched as soon as payment is received. Note that payment must be received within 5 days of placing an order or the order will be cleared from our system.
If you would like to pay via cheque or money order please email us at email@example.com. If no payment is received within 5 days of this initial contact, your order will be canceled.
If you prefer, you can place an order offline by completing our order form and mailing or faxing it to us. You can download our order form here. Once you’ve completed the form, please notify us at firstname.lastname@example.org. If you are mailing your order form, consider sending it via registered post.
If there are any problems with your payment, we will contact you directly and arrange alternatives as required.
These days its difficult to know what to buy a bride-to-be. For this reason, we offer gift certificates so brides-to-be can choose their own gifts from our selection. Once in our shop, click 'Add to cart’ which is on the left hand side of the page just under Gift Certificates. You’ll be directed to an online form where you specify who the gift certificate is for, the amount and the delivery method. You can also choose a design for the ecard if you are sending the gift certificate via email. We’ll include instructions for redeeming the gift certificate , including ‘valid to' dates when we deliver the gift certificate.
Please note that gift certificates are not redeemable for cash.
Whether you're buying for yourself or as a gift, it's fun to open a beautiful package so all our products are presented in our signature Bridal Survival™ gift boxes, paper or bags and adorned with raffia. Gift tags are also available for purchase in our 'Gift Tags' section. Seasonal gift wrap is also available at selected times of the year.
Orders are processed as soon as payment is received. Direct deposits into our bank account can take 2-4 business days to appear. You will be notified when your payment is received and your goods dispatched. If your order is needed urgently, please consider paying via credit card.
We dispatch orders Monday to Thursday only. Orders are delivered Monday to Friday, however please note that we don’t dispatch any orders on a Friday as they won’t get delivered until the following Monday. We’d rather your order sit in our air-conditioned store room, than a dusty and hot warehouse over the weekend!
Same day and Saturday deliveries are available at an extra fee. Please contact us prior to ordering.
Due to the variation in sizes and weights of our products, postage is calculated upon checkout. All kits are sent via traceable courier and smaller items via express or registered Australia Post. Extra charges apply for same day and Saturday deliveries. Please contact us prior to ordering if required
Please allow up to 5 days for delivery of your goods within Australia. As most items are sent by courier and must be signed for, we cannot accept PO boxes for delivery. Customers may incur a redelivery fee if repeated delivery attempts are unsuccessful. Please allow enough time when placing your order to avoid disappointment. There are longer delivery times for Marziplanner Software as this product is personalised for your use.
Metropolitan areas (excluding WA) can expect a 1-3 day delivery period. Country areas and WA can expect a 2-5 day delivery period. Please contact us if your package is urgent so we can ensure delivery by your wedding date.
We are happy to accept orders from outside Australia. As delivery times and costs vary between different parts of the world, please contact us prior to ordering to discuss international delivery charges.
Returns and Refunds
All Bridal Survival™ products are packaged with the utmost care and safety. In the unlikely event your package contents arrive damaged, please contact Bridal Survival within 7 days of receipt to arrange a replacement.
If you would like to return a product because you have changed your mind, we will provide a credit note once the product(s) have been returned, unused and with packaging and seals intact. If you need to exchange goods for a different colour or size, please contact us to discuss.
Under the Liquor Control Reform Act 1998 it is an offence - To supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000) - For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500). Accordingly, we will not sell these items unless we are sure you are over 18 years of age. We do not sell alcohol products separately and will not accept alcohol only orders.
Colours may vary from the pictured contents of our kits. In the event we are unable to supply a product, we will supply an equivalent product of equal value as substitution. If we are unable to supply a replacement or it varies greatly from the original, we will notify you. After discussion with you, we will supply a different item or place the original item on order and supply it when it becomes available. Terms and Conditions
Bridal Survival™ only stocks the highest quality products available. We are always looking for the best aids to assist in wedding planning and survival and regularly add more items to our shop. All products purchased from Bridal Survival™ are offered in good faith and as a means of reducing stress for brides and grooms and their families. It is our hope that our products will help you enjoy your special day.
This website is the property of Bridal Survival™. All content on this site, including logos, design, text, graphics, images, any improvements or modifications to such content, any derivative works thereof, and the collection, arrangement and assembly of all content appearing on www.bridalsurvival.com.au are the exclusive property of Bridal Survival™. All of the above listed property is protected by Australian & International copyright laws, the Berne Convention and other applicable intellectual property laws.
Bridal Survival™ is a registered trademark.
Still need help? Email us at email@example.com and we'll answer your question!